News & Insights

General advice in the event of a catastrophe

Published 28 November 2014

In the event of a catastrophe, insurers may be inundated and response times may be slower than usual.  It is important to lodge the claim as soon as possible. 

Home Property Motor Fire ClaimFor property claims

  1. Where possible make sure the site, property and area are safe, secure and all reasonable steps are taken to minimise the extent of loss
  2. Retain any receipts for costs incurred to be considered as part of any potential claim
  3. Other than securing and making safe, do not undertake any repair or replacement until advised by Gallagher, the insurer or their representative
  4. For glass only claims contact Express Glass on 1300 666 234 or a local glazier if available
  5. Do not dispose of any damaged items or parts unless directed to do so by an appropriate authority - if you do need to dispose of property, keep an inventory and if possible and safe to do so, photographs prior to disposal
  6. Provide us with contact details of the person or persons who are best to manage your claim
  7. Follow further instructions from Gallagher, your insurer or their representative

For motor claims

  1. Where possible, make sure people and property and area are safe, secure and all reasonable steps are taken to minimise the extent of loss 
  2. If there is damage to motor glass, contact O’Brien Glass 1800 645 011
  3. If the vehicle is safe to drive, wait for instructions from Gallagher or the insurer on instructions for quoting and repairing the vehicle (the insurer may make special arrangements to capacity issues such as arranging dent-less paint repairer for hail damage)
  4. If the vehicle is not drivable and it is safe to do so, arrange for the vehicle to be towed to the nearest local repairer if available - if a local repairer is not available have the vehicle moved to the towing holding yard or to your property
  5. Follow further instructions from Gallagher, your insurer or their representative

Important contact numbers

Gallagher Insurance Brokers: 1800 240 432

Express Glass (Property): 1300 666 234

O’Brien Glass (Motor): 1800 645 011

Police/Fire/Ambulance (Emergency): 000

Police Assistance Line (Non-Emergency): 131 444

State Emergency Services (SES): 132 500

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