News & Insights

Gallagher Australia recognised as a 2021 IB Top Insurance Employer

Published 08 November 2021

“When our people are happy, inspired, developing their expertise and properly supported, that is when they are able to deliver the best service for our clients,” says Sarah Lyons, Chief Executive – Gallagher Australia. This is reflected in being awarded a 2021 Insurance Business (IB) Top Insurance Employer, attained through employee feedback combined with scores from a number of metrics.

To find and recognise the best employers in the insurance industry Insurance Business magazine invited organisations across Australia to participate through criteria encompassing key employment offerings and practices.


The voice of employees was the other key part of the assessment via participation in a survey evaluation of their workplace across multiple metrics, including benefits, compensation, culture, career development and commitment to diversity and inclusion. 

We were delighted to achieve the 80% or greater average satisfaction rating from employees required to be named a Top Insurance Employer for 2021, and proud to have exceeded the required employee participation in the assessment.

Positive workplace culture in action 

In terms of culture Gallagher combines being a leading global insurance broker with its family traditions and an ethical stance embedded in a charter of 25 tenets called The Gallagher Way. For 10 consecutive years, Gallagher has been the only insurance broker in the world included in the Ethisphere Institute’s World’s Most Ethical Companies list.

In line with this, Gallagher offers an inclusive and diverse workplace where people’s voices are heard and where they are valued and encouraged to participate in improving the business. As part of our commitment to a diverse and inclusive culture Gallagher recently launched the company’s Reconciliation Action Plan and cultural awareness training. Chief Executive Sarah Lyons has also signed the Diversity Council of Australia’s public pledge #IStandForRespect with hundreds of other CEOs across Australia, to ensure a safe work environment for all.

Gallagher provides support for our people in their careers through a broad range of employee benefits and the opportunity to share in the company’s success through its generous incentive programs, as well as professional development and career progression opportunities, including access to training, employee development and professional courses via the company’s online learning platform. 

Over the past couple of years in response to the COVID-19 pandemic, Gallagher has supported employee wellbeing through gifts, extra leave and flexible working schedules. It also ran resilience training and wellbeing webinars, and sent regular wellness emails to employees. 

In recognition of the impacts that lockdowns and uncertainty about the future have had on our people’s mental health we offered Mental Health First Aider training which was embraced enthusiastically by our people and Gallagher received accreditation by Mental Health First Aid Australia as a Gold Standard Mental Health Skilled Workplace

To learn more about our Gallagher corporate social responsibility for commitment to community, culture and positive impact, read more in our Blueprint for Better.

Gallagher provides insurance, risk management and benefits consulting services for clients in response to both known and unknown risk exposures. When providing analysis and recommendations regarding potential insurance coverage, potential claims and/or operational strategy in response to national emergencies (including health crises), we do so from an insurance and/or risk management perspective.
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