News & Insights

Claims scrutiny by insurers toughens: solid documentation is critical

Published 27 January 2021

As insurance becomes tougher to obtain generally, insurers are requiring increasing amounts of information about claims. Having this information to hand relies on good housekeeping – as does minimising the risks in the first place.

Ultimately, it’s important for businesses to do their housekeeping, and have the right things in place so if they need to make a claim it’s as straightforward as possible:

  • financial records – are they up-to-date and clear?
  • sums insured – are they right and reflect the value of risk?
  • risk management – have you done everything an insurer has asked, and can you prove it?

Key trends

  • Insurers requesting increased levels of information when assessing claims
  • La Niña weather front means increased chances of weather-related claims – businesses need to prepare
  • Good housekeeping in terms of maintenance and record-keeping essential

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Headshots_Adam SquireHead of Claims Adam Squire

A results focused leader with extensive experience of the insurance market, Adam Squire is experienced in the design and execution of strategy, with a record of improving customer experiences and profitability while managing costs effectively.

Access and read the claims article in full: page 13 in the latest Business Insurance & Risk Market update compiled by our experts and industry sector specialists.


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