Our insurance brokers’ approach to risk management solutions helps you to achieve the right level of insurance cover.
We are committed to providing support to our clients affected by family violence. The objective is to assist any customers affected by family violence.
“Customer” means an individual insured, a third-party beneficiary, a potential customer, or an individual we are seeking to recover money from.
We believe in treating our customers with respect, empathy and in a non-judgmental manner and are committed to managing customers experiencing family violence with sensitivity and the utmost consideration to their security and individual financial circumstances. We aim to provide customers affected with entitlements to safe, supportive, timely and flexible assistance.
We are also committed to providing appropriate training to all our staff and business partners who:
Our training considers the nature of consequences of family violence, how to identify the signs of family violence, how to engage effectively and appropriately with affected customers and how to apply this policy.
We review and update our training regularly and as required.
Family violence is “violent, threatening or other behaviour by a person that coerces or controls a member of the person’s family … or causes the family member to be fearful.” (from Family Law Act 1976 (CTH), section 4AB).
Family violence includes physical violence, emotional abuse, financial or economic abuse and damage to property.
The following organisations can assist you with family violence issues: