How can we help?

How can we help?

There are established procedures for dealing with complaints and disputes regarding your policy or claim. Please see our Complaints and Disputes page for more details.

Gallagher is committed to assisting customers who may be affected by family violence. Our Family Violence Policy outlines principles and processes which our employees will follow to assist you if you are experiencing family violence. If you are in immediate danger, please call 000.

Using interpreters and teletypewriter services (TTY) – Australian customers

Where possible we will provide access to an interpreter if you ask us to, or if we need an interpreter to communicate effectively with you. If you would like to use an interpreter when contacting us, you can call Translating and Interpreting Service (TIS) on 131 450 to arrange this.

For more information about how to use TIS please visit: 
www.tisnational.gov.au/Help-using-TIS-National-services

If you have a speech or hearing impairment and need help to make or receive phone calls, you can contact the National Relay Service (NRS) for assistance.

For more information on how you use the National Relay Service please visit: 
www.communications.gov.au/national-relay-service