Claims

Gallagher has a dedicated claims team to help you when you most need it. The quicker you advise us of a potential claim the quicker we can start to help you.

We have pre-agreed service promises from most major insurers but have a team of claims professionals ensuring these promises are delivered.

Our specialist team of claims lodgment staff know the best approach and process to get your new claim moving speedily.

For more complex matters and where service is not delivered as expected, our experienced claims advocates are here to help you. You'll have a specific claims executive looking after you.

In the event of an incident:

Look out for people's safety as a top priority
Complete one of the below claim forms or contact the Gallagher Claims team as soon as possible
Take reasonable steps to minimise your loss
Record or photograph damage
A loss adjuster may assess the damage before clean up begins
Do not admit liability as this could prejudice your claim

Emergency assistance

If you require after hours emergency assistance, please call 1800 254 287 and select option two. Our after-hours service provider will be able to assist you with advice, arrange a 'make safe' and if necessary send an adjuster out to help you.

Contact us

Call the claims team: 1800 254 287

Email the claims team

Commercial Property Claims

Ensure that people and property are safe
If you need to move or dispose of any items, take photos where possible
Do not wait for quotes or documents to support you claim before submitting, these can be obtained later
If you have more urgent needs, you can make a note on the last page of the claim form and we will contact you as soon as possible

Commercial Property Claim form

Domestic Property Claims

Ensure that people and property are safe
If you need to move or dispose of any items, take photos where possible
Do not wait for quotes or documents to support you claim before submitting, these can be obtained later
If you have more urgent needs, you can make a note on the last page of the claim form and we will contact you as soon as possible

Domestic Property Claim Form

Motor Vehicle Claims

If your vehicle is not safe to drive:
- If not in a safe location already, you should have the vehicle towed to the nearest repairer, towing storage or similar
If your vehicle is safe to drive:
- Unless already done, do not obtain quotes until contacted by your insurer (most repairers will want the Insurers claim number before quoting)
- If you have more urgent needs, you can make a note on the last page of the claim form and we will contact you as soon as possible

Complete motor vehicle claims form