Claims

Arthur J. Gallagher Claims Team

AJG has a dedicated claims team to help you when you most need it. The quicker you advise us of a potential claim the quicker we can start to help you.

We have pre-agreed service promises from most major insurers but have a team of claims professionals ensuring these promises are delivered.

Our specialist team of claims lodgement staff know the best approach and process to get your new claim moving speedily.

For more complex matters and where service is not delivered as expected, our experienced claims advocates are here to help you. You’ll have a specific claims executive looking after you.  

Read our claims advocacy guide for examples of how our team can help.

Contact us

For new claims our lodgement team can be contacted on:

Phone:          1800 254 287

Email the claims team          

Contact your broker 

You can also contact your broker and they will connect you with our claims team.

Emergency assistance

If you require after hours emergency assistance, please call 1800 254 287 and select option two. Our after-hours service provider will be able to assist you with advice, arrange a ‘make safe’ and if necessary send an adjuster out to help you. 

In the event of an incident

• Look out for people’s safety as a top priority
• Contact the Arthur J. Gallagher claims lodgement team as soon as possible to get your claim moving
• Take reasonable steps to minimise your loss
• Record or photograph damage
• A loss adjuster may assess the damage before clean up begins
• Do not admit liability as this could prejudice your claim

Find out more 

To find out more about the claims process, download Claims at Arthur J. Gallagher Australia.